Show Instructions For: windowsosx

Backing Up Files Questions

  • 91 Missing files

    If you appear to be missing files on your online account, you may need to check that the files you wish to backup have been selected manually. To do this, simply click Backup Settings on your application. Once clicked, select the Tab called File Selection. Then select "Manual Selection" - This will pop a window, where you are able to see what files have already been selected as well as selecting new files to backup.

    Once complete, simply click OK, followed by apply.

    Then Simply go back to the App and select - Backup, this should now backup the files that have just been selected in addition to ones that were already selected. Last Update: 03/06/2014

  • 105 I think my backup has stalled

    When the application is processing a large file it can appear as if the software has stalled. Depending on the size of the file and your internet connection it could take up to a day to backup one file. If two large files are backed up in succession the progress could only show a couple of files over a 48 hour period. This is normal, please do not be alarmed.

    The application shows two progress bars, the top one shows the overall progress of the backup, the bottom one shows file progress. The larger the backup is the longer the progress bars will take. Little or slow movement generally suggests a large file is being processed.

    Please also note users backing up large amounts of data will have their file processing times lengthened rather than any bandwidth being restricted. Last Update: 05/13/2013

  • 105 What files are backed up?

    You can backup practically any files you want. There are two options for choosing files, either to backup the contents of your 'My Documents' folder or pick and choose exactly what files and folders you want to backup.

    Justcloud is a backup service for your data, so you can choose to backup a combination of documents, emails, music, pictures, movies and much, much more.

    Please note that application data and installed software cannot be backed up. There is no problem whatsoever though in backing up executable installer files. Last Update: 05/13/2013

  • 67 How do I backup external hard drives?

    To backup an external hard drive that is over 16GB in automatic, scheduled backups you will need our external drive add-on service which can be purchased from within your control panel.

    However, any USB drive under 16GB can be backed up with no further charge, on Windows the external hard drive will show up on the file selection window with the mapped drive letter name name of that drive.

    On a Mac simply open the application and click on 'Settings', under the tab 'Backup Selection' Please select 'Manual Backup Selection' and select your files manually - within the folder titled 'VOLUMES' you can view and select files on your USB storage device.

    External hard drives need to be connected to your device throughout the backup process.

    External drive up to 500GB: 39.95 per year
    External drive over 500GB: 79.95 per year

    Any file can be dragged and dropped from any size external hard drive onto the app and be backed up. The add-ons mentioned above are only needed to backup external hard drives in automated, scheduled backups. Last Update: 05/13/2013

  • 88 Why does my backup seem slow?

    Any speed problems are likely to be due to your Internet connection. (Remember you are uploading not downloading)

    A lifetime of photos, files, and music does take some time to be securely stored remotely.

    Once the initial backup has completed future backups will take minutes if not seconds.

    If you are looking to backup music and photos then please allow a few days to a week for your first backup to complete.

    We have developed innovative encryption technology which allows us to upload small pieces of data for any changes to existing backed up documents. This gives you the ability to restore previous versions and speed up your future backups.

    We advise you to turn off any sleep settings you may have set on your computer, and make sure it is not turned off during your first backup. Over time hard drives become fragmented, put simply this means stored data is spread out across the disk. If you have not run a disk defragmenter for a while, or at all, this will affect the upload speed.

    We have been voted as the fastest backup provider by many industry directories. We use the highest level technology in the server storage world today; Google Cloud Storage servers. These offer the fastest backup service possible. Last Update: 10/30/2013

  • 44 Why hasn't Justcloud backed up my new files?

    Justcloud will backup your files once per day, if you have added a new file or amended an existing file it will be backed up when your application is scheduled to run. You can however backup a file immediately by dragging that file onto the application or clicking 'backup now'.

    Please ensure that the file is selected in the 'backup selection' tab located in 'backup settings' Last Update: 02/20/2013

  • 24 Will Justcloud still backup if I reboot my computer?

    Absolutely, Justcloud will re-queue your files on restart and continue to backup where it left off. Even if it is in the middle of a file the backup process can pick up exactly where it left off when it next starts. Last Update: 05/13/2013

  • 38 How do I know if my files are backed up?

    From the main application window click on 'My Files' this will open up your account control panel in your default browser. You can then browse through all the folders and files you have backed up.

    If you wish to access your backed up files from a different computer the URL is https://my.Justcloud.com

    You will need to know your login details to access the account in browser, don't forget to logout if you are on a public computer. Last Update: 03/06/2014

  • 44 Do you backup network drives?

    Backing up files from a network location is certainly possible. There is an additional fee for network backup that you can purchase from your Control Panel.

    If you have files located on a Network that you wish to backup or on a NAS drive you can do so. The process is slightly different to other file selection.

    On Mac the network drives you have access to appear in the manual selection window. On Windows the process involves a bit more clicking:

    First click on Settings > File Selection > Manual Selection > Edit selection...

    This will bring up a new window displaying a file tree of the drives and folders on your computer. However, to backup files from a Network path:

    Click on the 'Add network share' button in the bottom left of the window.

    Then a new pop up requires you to enter:

    - The network path (i.e. the path where the files are on your network)
    - Your network Username
    - Your network password

    Upon entering this and clicking OK your network path will appear on the main manual selection window.

    If this process is unclear it may be best to consult your network administrator for more help.

    Network Drive Backup is 99.95 per year, however without the add-on you can still drag and drop files onto the app from a network location and they will be backed up. Last Update: 02/13/2014

  • 35 Do you backup my emails?

    We certainly do, all you need to do is ensure that the email folder is selected in the 'backup selection' tab located in the application's 'backup settings'.

    Archived email files can be very large so please allow adequate time for Justcloud to back them all up.

    In Outlook you can locate the archive file by right-clicking on your Mailbox folder, this is normally the top level folder on the left hand side the the 'Mail Folders' file tree.

    There may be an option on the right click menu called 'Open File location' this will open the containing folder of your emails and mailbox folders.

    If this option is not on the menu you will need to click 'Properties' and then 'Advanced' it should display the Filename or File path of where the files are located.

    If you cannot locate the files please email support@Justcloud.com confirming the version of Outlook, or any other email client, and we will find out where the files are located for you. Last Update: 02/20/2013

  • 40 How long will it take to backup my files?

    It depends on the amount of data you have stored on your device and how fast your Internet connection is. (Remember you are uploading not downloading)

    We advise on an average internet connection upload of 4-8GB per day, this is many cases is seriously quick compared to other backup providers.

    We use the highest level technology in Google Cloud Storage servers to offer you the fastest backup service possible.

    A lifetime of photos, documents and music will take some time to be securely stored remotely.

    Once the initial backup has completed future backups will take minutes if not seconds.

    If you are looking to backup music and photos then please allow a few days for your backup based on the average users upload speed.

    We have developed innovative encryption technology which allows us to upload small pieces of data for any changes to existing backed up documents. Giving you ability to restore previous versions and speed up your future backups.

    We advise you to turn off any sleep settings you may have set on this computer, and make sure it is not turned off during this first backup. Last Update: 05/13/2013

  • 91 How do I delete files from my backup?

    Files and folders can be deleted from the control panel. To do this hover the mouse over the file or folder you wish to delete and click delete on the right side of the highlight. It can take up to 24 hours for available backup space to be updated.

    We do offer an add-on service called Recycle Bin, with this add-on any files or folders that are deleted go into a recycle bin for 30 days before being permanently deleted. This means if a file or folder is deleted by accident, it can easily be restored from the recycle bin within 30 days of deletion. Last Update: 03/21/2014

  • 66 Can I delete my files after they are backed up?

    Files and folders can be deleted from the control panel. To do this hover the mouse over the file or folder you wish to delete and click delete on the right side of the highlight. It can take up to 24 hours for available backup space to be updated.

    We do offer an add-on service called Recycle Bin, with this add-on any files or folders that are deleted go into a recycle bin for 30 days before being permanently deleted. This means if a file or folder is deleted by accident, it can easily be restored from the recycle bin within 30 days of deletion. Last Update: 03/21/2014

  • 70 What is the maximum file size I can backup?

    As standard all paid accounts have the potential to backup single files up to 10GB in size. This is done using drag and drop or instant backup.

    In automated, scheduled backups the max file size can be set to 1GB maximum as standard. However, we do offer an add-on service to increase the max file size for automated, scheduled backups to 5GB, this is just 19.95 a year.

    You can adjust the maximum file size allowance on the backup selection tab in settings on the desktop application. Last Update: 05/13/2013

  • 11 Where can I see my most recently backed up files?

    If you log into your control panel, http://my.Justcloud.com and click 'My Backups' you will either go to a file browser view of your backed up files or see a drop down of all the devices you have backed up. In this case click the device which you wish to see the backup for and you will be taken to a file browser view of the backed up data. Last Update: 02/13/2014

  • 72 Where is my data stored?

    Justcloud stores all data using Google Cloud Storage servers; the most comprehensive and reliable storage provider available on the internet.

    Currently, data is stored in American and European data centers. For security reasons, Google do not disclose location information about their data centers.

    Your data is replicated in multiple data centers that are geographically distributed for greater availability. Your data is also replicated within each data center. Last Update: 05/13/2013

  • 37 Can I backup a USB, Flash or Pen Drive?

    To backup an external hard drive that is over 16GB in automatic, scheduled backups you will need our external drive add-on service which can be purchased from within your control panel.

    However, any USB drive under 16GB can be backed up with no further charge, on Windows the external hard drive will show up on the file selection window with the mapped drive letter name name of that drive.

    On a Mac simply open the application and click on 'Settings', under the tab 'Backup Selection' Please select 'Manual Backup Selection' and select your files manually - within the folder titled 'VOLUMES' you can view and select files on your USB storage device.

    External hard drives need to be connected to your device throughout the backup process.

    External drive up to 500GB: 39.95 per year
    External drive over 500GB: 79.95 per year

    Any file can be dragged and dropped from any size external hard drive onto the app and be backed up. The add-ons mentioned above are only needed to backup external hard drives in automated, scheduled backups. Last Update: 05/13/2013

  • 221 I have paid but my account is telling me to upgrade.

    In some cases orders are held for additional verification. If your order is held you will not be granted full access to the program until your order has completed. To expedite the process please email orders@Justcloud.com

    It can take up to 2 hours for an order to process, your patience is greatly appreciated. Last Update: 01/25/2014

  • 54 What operating systems does Justcloud run on?

    Justcloud works on the following operating systems:

    Windows 8
    Windows 8 RT
    Windows 7
    Windows Vista
    Windows XP
    Mac OS X 10.5+
    Debian Linux
    Android
    iOS
    Blackberry
    Windows Phone 8
    Kindle Fire

    If your cell phone isn't yet supported you can access backed up files through our mobile site http://mobilemy.Justcloud.com Last Update: 05/13/2013

  • 20 How do I disable my Firewall?

    Windows XP Firewall
    Visit http://support.microsoft.com/kb/283673

    Windows Vista Firewall
    Visit http://windows.microsoft.com/en-US/windows-vista/Turn-Windows-Firewall-on-or-off

    Windows 7 Firewall
    Visit http://windows.microsoft.com/en-gb/windows7/turn-windows-firewall-on-or-off

    Windows 8 Firewall
    Visit http://windows.microsoft.com/en-gb/windows-8/windows-firewall-from-start-to-finish

    Trend Micro Internet Security 2009
    Visit http://esupport.trendmicro.com/Pages/how-do-i-enable-or-disable-the-personal-firewall-of-trend-micr-en-1038273.aspx

    Norton 360 (by Symantec)
    Start Norton 360, click Firewall Protection Settings, Under Firewall, click Off, click Apply. Under "How long should the firewall remain turned off?" select Until I turn back on, and then click OK.

    McAfee
    Right-click on the McAfee system tray icon, navigate to the Change Settings sub-menu and Select Firewall. On the Firewall settings page click 'Turn Off'

    ZoneAlarm
    Right-click on the Zone Alarm system tray icon, select 'Shutdown Zone Alarm' from the sub-menu. A warning message will appear confirming the shutdown, click 'Yes'. Last Update: 05/13/2013

  • 56 Justcloud hasn't backed up my files in a long time. Why?

    Justcloud will backup your computer everyday if your computer is turned on and connected to the internet. If the files selected for backup have not changed since the last backup then they won't be backed up again, they will be skipped.

    You can check on what files are backed up on the control panel https://my.Justcloud.com Last Update: 03/06/2014

  • 82 What is the difference between sync and backup?

    File syncing and computer backup are two very different features. It is important to not confuse the two.

    Backup: takes a copy of the file and uploads it to our servers for safe keeping, you can get your files back at any time if you accidentally delete or lose a file by downloading from the online control panel or restoring via the desktop application.

    Sync: Allows you to sync the same files between multiple computers, syncing mirrors a folder on one computer on another.

    The two features are very different. Please note that Justcloud offers unlimited backup space, not unlimited sync space. Whilst Justcloud allows you to sync between an unlimited number of computers your paid license only allows you to backup one machine. You are able to purchase an additional license for a second computer with unlimited backup space for only 24.95 a year. Last Update: 02/20/2013

  • 39 How do I stop a backup?

    When a backup is in the progress of running there is an option to stop the backup, this button is situated top right above the progress bars on your Justcloud application.

    Stopping a backup does not mean the backup has to start all over again next time, it will pick up exactly where it left off with the file being uploaded at the stop time.

    If a backup is stopped you can then choose new files to backup and start the backup again when you wish. If you do not manually start the backup it will automatically run at the scheduled time. Last Update: 05/13/2013

  • 20 Can I pause a backup?

    You can pause a backup at any time by clicking on the pause button located on the desktop application to the right of the progress bars. Once paused you can resume the backup at any time.

    Also in the application schedule settings you can set the backup to automatically pause between certain times in the day. Last Update: 02/20/2013

  • 51 Does Justcloud always upload the entire file every time a backup is performed?

    Justcloud uses de-duplication to ensure that only the changes to your files or new files are uploaded. This saves time, money, bandwith and is a better solution for everyone.

    After your initial backup has completed all further backups will take minutes, if not seconds. Please be patient with the initial backup, once done all your data will be safe forever. Last Update: 02/20/2013

  • 40 Does Justcloud backup files in any order?

    No, Justcloud randomly selects and queues files for a faster and more efficient upload. Last Update: 02/20/2013

  • 32 I need to backup multiple computers

    Justcloud allows you to backup one computer per paid account. If you wish to purchase additional licenses we can offer these for only 24.95 a year per extra computer.

    You can however sync between as many computers as you wish for free simply by installing the application on your other computers. Last Update: 02/20/2013

  • 75 Can I backup more than one computer?

    Justcloud allows you to backup one computer per paid account. If you wish to purchase additional licenses we can offer these for only 29.95 a year per extra computer.

    You can however sync between as many computers as you wish for free by simply installing the application on your other computers. Last Update: 03/06/2014

  • 35 Do you offer file versioning?

    We certainly do! As part of a paid account Justcloud gives you access to the last 7 versions of a file. Upgrades are available to view keep every single version of a file. Last Update: 02/13/2014

  • 15 Where can I find previous versions of my files?

    If you log into your control panel, http://my.Justcloud.com and click 'My Backups' you will either go to a file browser view of your backed up files or see a drop down of all the devices you have backed up.

    Once viewing the file you wish to access previous versions of, hover over the file name and click where the 'Versions' link appears.This will bring up a light-box containing all available versions of the file for you to download should you want to. Last Update: 02/13/2014

  • 42 How can I instantly backup a file?

    Justcloud is the first company to offer Drag & Drop to an application for instant backup. Simply open your application by double clicking on the desktop icon and drag any file you wish onto the application, a window will then appear showing that the file is immediately backing up.

    Justcloud has also given users a second option for instant file backup; by right clicking on a file and using the Justcloud context menu to send to 'Instant Backup'.

    Very Cool. Last Update: 02/13/2014

  • 68 I cannot see my files that have been backed up on my online account. Why?

    Files and folders should show in exactly the same structure in the online file browser as they are on your computer.

    If files are missing this would mean they are yet to be backed up, it would be worth checking your backup settings to ensure no single setting is preventing the backup of some of your files.

    If you do not find anything in the application settings that could explain why files are not being backed up please email support@Justcloud.com explaining that you have checked settings and confirm the paths of data not uploaded. Last Update: 02/13/2014

  • 51 What do I need to change my Firewall setting to in order to allow Justcloud ?

    If your Firewall is blocking the Justcloud application you will need to allow the following hosts / ports:

    backupgrid.net Port 80/443
    upld.storage.googleapis.com Port 80/443

    You many also need to enter a destination IP:

    backupgrid.net - 184.154.150.140
    upld.storage.googleapis.com - 173.194.67.132 Last Update: 03/14/2013

  • 55 Why should I use Justcloud instead of an external hard drive?

    There are some dangers in using an external hard drive for backup which do not exist when using a cloud service:

    - Just like a primary hard drive, external drives can and will one day fail

    - Experts recommend backed up data should be kept a minimum of 250 metres away from the original data in case of fire or water damage

    - External hard drives can be stolen, not only meaning your back up will be gone but your sensitive data will be available to the thief!

    - External hard drives that don’t require an extra plug all drain laptop batteries, those that do need a plug socket are cumbersome to use on the move

    - Backing up to an external drive requires input from you, our software is automated and means your data is kept up to date in the cloud

    We maintain secure Google Cloud Storage data servers which cannot lose your data, your data is not only safe but also secure – it is encrypted and no one but you can access it. Last Update: 04/30/2013

  • 56 How do I backup my music from iTunes?

    It is likely your iTunes Music Library will be made up of .MP3 files and .AAC files. You will need to locate and select the files in the Justcloud app Manual Selection, below are the default file paths of where iTunes stores music files on your hard drive:

    Mac OS X: /Users/username/Music/iTunes/
    Windows XP: C:\Documents and Settings\username\My Documents\My Music\iTunes\
    Windows Vista: C:\Users\username\Music\iTunes\
    Windows 7: C:\Users\username\My Music\iTunes\

    If you find some of your music has not been backed up it would be worth going to the Album in iTunes and right clicking on a track and selecting 'Get Info' it will bring up a new window and under 'Summary' you will see the file path. You may find some of your music resides in odd locations on your computer, before going through every album it would be best to follow the process below...

    Locating and consolidating your media will make sure all of your content from iTunes is in the same location and is therefore organized and easier to ensure it is all backed up:

    1. Open iTunes:

    Choose File > Library > Organize Library

    2. Tick ‘Consolidate Files’ and finally click ‘OK’

    To copy all newly added files to Library:

    1. Still in iTunes, click (‘Edit’ for Windows) ‘Preferences’, followed by ‘Advanced’

    2. Tick ‘Copy files to iTunes Media folder when adding to library’

    Consolidating will cause iTunes to copy all of your music files that appear in iTunes to one central location on your computer (the iTunes Media folder). The original files will now be duplicates which you will need to manually remove from their various locations if you don't want them to take up additional drive space.

    So once your music library is consolidated you can simply select the iTunes music folder in Justcloud Manual Selection and it will be backed up.

    We have a step by step guide with screenshots available on iTunes backup here: http://www.Justcloud.com/howdoibackupmyitunes

    Also if this seems quite technical, you may find our blog article on iTunes backup useful: http://www.Justcloud.com/online-backup-news/a-simple-guide-how-to-backup-your-itunes-music/ Last Update: 05/24/2013

  • 59 How do I backup emails from Outlook?

    The process varies depending on the version of Outlook you are using, however basically you need to locate the file path of where the files are stored.

    This can be done by right clicking on your Mailbox in outlook, this is normally the top level folder on the left hand side the the 'Mail Folders' file tree.

    There may be an option on the right click menu called 'Open File location' this will open the containing folder of your emails and mailbox folders.

    If this option is not on the menu you will need to click 'Properties' and then 'Advanced' it should display the Filename or File path of where the files are located.

    If you cannot locate the files please email support@Justcloud.com confirming the version of Outlook, or any other email client, and we will find out where the files are located for you. Last Update: 02/20/2013

  • 28 Is there a bandwidth limit?

    Not at all, we impose no bandwidth limit on our customers. Last Update: 02/20/2013

  • 28 How much data can I backup?

    We offer three different backup plans:

    - 75 Gigabyte Home Plan

    - 250 Gigabyte Premium Plan

    - Unlimited Plan

    So potentially you can backup an unlimited amount of data with us! Last Update: 02/20/2013

  • 33 I lost power when backing up, what can I do?

    Not a problem. When you restart your computer and start a new backup it will resume from where it left off within a couple of minutes. The application only backs up new or changed data in your backup selection, therefore it won't keep backing up the same files over and over.

    When you do begin a new backup process the application will run through the whole backup selection to check for updates to files, if there aren't any changes it will speed through the checking process very quickly. Last Update: 02/20/2013

  • 15 Drag and drop

    We have now added the ability to drag and drop files to your sync folder using your browser. This new feature means that you don't have to have the application installed on the computer, if you want to add a file to your sync folder.

    Simply log in to your account and you will notice on the left has sided a window called “Add files to your Sync Folder”. To use this feature, simply highlight the files you wish to backup and drag the files onto the “Drag and Drop” window. This will automatically start backing up your selected files. Or, click on the “Select Files” button and pick the file through the folder tree.

    The maximum single file size you can upload via the control panel is 100mb.

    Please note that this feature is only compatible with, Firefox, Chrome, Safari and Opera. It is NOT compatible with Internet Explorer. Last Update: 02/13/2014

  • 13 What is Drag and Drop

    Drag and Drop gives you the freedom to quickly backup odd files very easily and quickly.

    Drag and Drop is an easy way for files to be included in your backup selection, in a secure way. On the application you will see a Drag and Drop button located on the top tabs.

    To use this feature, simply highlight the files you wish to backup and drag the files onto the “Drag and Drop” window. This will automatically start backing up your selected files. Last Update: 02/13/2014

  • 0 Can I start a backup remotely when I am away from my computer?

    Assuming your computer is turned on and the Justcloud app is running in the background you can start a backup remotely. Once logged into the control panel http://my.Justcloud.com simply click on the device you wish to start the backup on from the left side bar > then click on Settings > then click 'Start a backup now' and your backup will begin. Last Update: 02/13/2014

Can’t Find The Answer You Are Looking For? Click Here To Email Support