To install Justcloud simply visit www.Justcloud.com/download and run the installer. Use your logins to complete the signup wizard and you are ready to back up. Last Update: 02/20/2013

If you have succesfully installed Justcloud onto your computer you will notice two desktop icons and a system tray icon. If you click on the system tray icon or double click on the desktop icon your application will open.

On a Mac you will see the Justcloud icon in your Applications folder through Finder. You can always drag or pin the launcher to your dock if you wish. Last Update: 02/20/2013

Justcloud works on the following operating systems:

Windows 8
Windows 8 RT
Windows 7
Windows Vista
Windows XP
Mac OS X 10.5+
Debian Linux
Android
iOS
Blackberry
Windows Phone 8
Kindle Fire

If your cell phone isn't yet supported you can access backed up files through our mobile site http://mobilemy.Justcloud.com Last Update: 05/13/2013

To find out which version of Justcloud you are running please open your desktop application and check out the version number in the right hand corner just below the Settings and Help tabs.

You are also able to view the version you are using for all of your devices in the health check area of the website http://my.Justcloud.com/account/health-check Last Update: 05/13/2013

If you have multiple computers you can sync your files between them using the Justcloud Sync Folder.

All you have to do to sync files between computers is to download the Justcloud desktop application using the same logins as your main computer. There are no limits to the number of computers you can do this on.

Once you have the desktop application installed on more than one computer you are ready to start syncing. All you need to do is drag and drop, copy and paste or use the right click context menu to move the files you want to sync into the Sync Folder.

Once these files and folders have been synced they will instantly appear in the corresponding folder on your second computer. Any future desktops that you install the application on will automatically retrieve existing synced files.

Justcloud will automatically sync files in the Sync Folder without you having to do anything. There is no start sync button or any extra settings, everything will happen automatically for you. Last Update: 02/20/2013

You can only run a single version of the software at a time on any single device. Last Update: 02/20/2013

Justcloud refers to the 'system tray' alot throughout it's instructional documentation. Your system tray is located in the bottom right hand corner of your screen next to the system clock. Your system tray is where you will be able to see Justcloud running and you will be able to access the site and settings menu from here. Last Update: 02/20/2013

If your Firewall is blocking the Justcloud application you will need to allow the following hosts / ports:

backupgrid.net Port 80/443
upld.storage.googleapis.com Port 80/443

You many also need to enter a destination IP:

backupgrid.net - 184.154.150.140
upld.storage.googleapis.com - 173.194.67.132 Last Update: 03/14/2013

This is a small bug we are aware of, basically if a Windows computer is added to an account but has no backup license it displays this message. In a future update it will display 'Additional license required' instead.

If you have a license, or wish to re-assign a license you can do so by logging into the control panel, clicking 'Account' then 'Health Check'. Last Update: 05/13/2013