Any files you have backed up from any of your devices can be restored to any other device you want. There are three ways to restore files:

1) On a desktop app, click the restore button – this will allow you to select where on your computer you would like the restore to go – here you can restore multiple or all files so it may take some time, depending on how much you have backed up. Files and folders will be restored in the exact same structure they were backed up in. You can install the app on any computer you wish and restore backed up files at no extra cost.

2) If you would like to restore an individual file or only a few– Login to your online account and click on “View my files” – Flick through your files and folders until you see the file(s) you wish to restore, simply hover over the file(s) and click download. This will allow you to select where you would like the file to be restored to, though you may find that it automatically goes into your “My Downloads” folder on your computer.

3) We also support FTP download of files and folders. If you have an FTP client (such as free app FileZilla) you can easily add your backup account and access your data.

FTP Host: ftp.Justcloud.com
Port: 21
Username: Your account email address
Password: Your account password Last Update: 05/13/2013

Justcloud stores all data using Google Cloud Storage servers; the most comprehensive and reliable storage provider available on the internet.

Currently, data is stored in American and European data centers. For security reasons, Google do not disclose location information about their data centers.

Your data is replicated in multiple data centers that are geographically distributed for greater availability. Your data is also replicated within each data center. Last Update: 05/13/2013

To transfer your backup license please visit the control panel and click on 'Account' and then 'Health Check' here you will be able to un-assign and re-assign licenses to any one of your devices.

You only need licenses for backup. The app can be installed on any number of your computers and you can still use the sync folder and restore files without a license.

Mobile devices such as iPhones, iPads and Android Cell Phones do not require licenses in order to be backed up. Last Update: 05/13/2013

In some cases orders are held for additional verification. If your order is held you will not be granted full access to the program until your order has completed. To expedite the process please email orders@Justcloud.com Last Update: 02/20/2013

To cancel your account please email our cancellation team at cancel@Justcloud.com outlining the reasons for your cancellation and they will do their best to help you quickly and efficiently. Last Update: 02/20/2013

To install Justcloud simply visit www.Justcloud.com/download and run the installer. Use your logins to complete the signup wizard and you are ready to back up. Last Update: 02/20/2013

To uninstall Justcloud please do the following:

Windows XP
From the Start menu, select Control Panel > Add/Remove Programs > Justcloud. Click Uninstall. Justcloud will be completely removed from your system.

Windows Vista and Windows 7
From the Start menu, select Control Panel > Programs and Features > Justcloud. Click Uninstall/Change. Justcloud will be completely removed from your system.

Mac OS X
Locate the Justcloud icon in your Applications folder and then simply drag it to the Trash.

Linux
Open a terminal window and enter the following command and press enter:

$ sudo apt-get remove Justcloud Last Update: 05/13/2013

If you have succesfully installed Justcloud onto your computer you will notice two desktop icons and a system tray icon. If you click on the system tray icon or double click on the desktop icon your application will open.

On a Mac you will see the Justcloud icon in your Applications folder through Finder. You can always drag or pin the launcher to your dock if you wish. Last Update: 02/20/2013

Justcloud works on the following operating systems:

Windows 8
Windows 8 RT
Windows 7
Windows Vista
Windows XP
Mac OS X 10.5+
Debian Linux
Android
iOS
Blackberry
Windows Phone 8
Kindle Fire

If your cell phone isn't yet supported you can access backed up files through our mobile site http://mobilemy.Justcloud.com Last Update: 05/13/2013

Windows XP Firewall
Visit http://support.microsoft.com/kb/283673

Windows Vista Firewall
Visit http://windows.microsoft.com/en-US/windows-vista/Turn-Windows-Firewall-on-or-off

Windows 7 Firewall
Visit http://windows.microsoft.com/en-gb/windows7/turn-windows-firewall-on-or-off

Windows 8 Firewall
Visit http://windows.microsoft.com/en-gb/windows-8/windows-firewall-from-start-to-finish

Trend Micro Internet Security 2009
Visit http://esupport.trendmicro.com/Pages/how-do-i-enable-or-disable-the-personal-firewall-of-trend-micr-en-1038273.aspx

Norton 360 (by Symantec)
Start Norton 360, click Firewall Protection Settings, Under Firewall, click Off, click Apply. Under "How long should the firewall remain turned off?" select Until I turn back on, and then click OK.

McAfee
Right-click on the McAfee system tray icon, navigate to the Change Settings sub-menu and Select Firewall. On the Firewall settings page click 'Turn Off'

ZoneAlarm
Right-click on the Zone Alarm system tray icon, select 'Shutdown Zone Alarm' from the sub-menu. A warning message will appear confirming the shutdown, click 'Yes'. Last Update: 05/13/2013

Justcloud takes the security and privacy of your data extremely seriously. All data is transferred using a 256 bit AES encryption and is stored on Google Cloud Storage servers; the most comprehensive and reliable storage provider available on the internet.

Currently, data is stored in American and European data centers only. For security reasons, Google do not disclose location information about their data centers.

Your data is replicated in multiple data centers that are geographically distributed for greater availability. Your data is also replicated within each data center. Last Update: 05/13/2013

Of course we are going to be biased, but the facts are clear for all to see.

Justcloud provides a unique combination of online backup, file syncing, file sharing and online storage. Not only this but Justcloud does all of this for the price of a standard backup only service. Last Update: 02/20/2013

We certainly are, very soon you will be able to generate URL links to give to friends or colleagues so they can access a backed up file or folder. Last Update: 04/04/2013

Currently we support most Debian distributions. Most derivatives of Ubuntu and Debian work fantastically. We are still working on a Fedora build. Last Update: 04/04/2013

Justcloud will backup your computer everyday if your computer is turned on and connected to the internet. If your event log is showing that a file has not been backed up for a while it is probably because the file has not been changed since it was last backed up.

You can check on your backup history by visiting this page: https://my.Justcloud.com/files-and-data/backups

If you feel that your backup is not running correctly please temporarily disable your firewall and resume the backup. Last Update: 05/13/2013

To find out which version of Justcloud you are running please open your desktop application and check out the version number in the right hand corner just below the Settings and Help tabs.

You are also able to view the version you are using for all of your devices in the health check area of the website http://my.Justcloud.com/account/health-check Last Update: 05/13/2013

If you have multiple computers you can sync your files between them using the Justcloud Sync Folder.

All you have to do to sync files between computers is to download the Justcloud desktop application using the same logins as your main computer. There are no limits to the number of computers you can do this on.

Once you have the desktop application installed on more than one computer you are ready to start syncing. All you need to do is drag and drop, copy and paste or use the right click context menu to move the files you want to sync into the Sync Folder.

Once these files and folders have been synced they will instantly appear in the corresponding folder on your second computer. Any future desktops that you install the application on will automatically retrieve existing synced files.

Justcloud will automatically sync files in the Sync Folder without you having to do anything. There is no start sync button or any extra settings, everything will happen automatically for you. Last Update: 02/20/2013

File syncing and computer backup are two very different features. It is important to not confuse the two.

Backup: takes a copy of the file and uploads it to our servers for safe keeping, you can get your files back at any time if you accidentally delete or lose a file by downloading from the online control panel or restoring via the desktop application.

Sync: Allows you to sync the same files between multiple computers, syncing mirrors a folder on one computer on another.

The two features are very different. Please note that Justcloud offers unlimited backup space, not unlimited sync space. Whilst Justcloud allows you to sync between an unlimited number of computers your paid license only allows you to backup one machine. You are able to purchase an additional license for a second computer with unlimited backup space for only 24.95 a year. Last Update: 02/20/2013

When you open the application it should auto-update if there is an update available. From time to time we release updates in a slightly different way and may require you to visit Justcloud.com/download and download and run a new installer file. Last Update: 02/20/2013

Justcloud makes it super easy to share your folders.

First login to your online control panel and locate the file or folder you want to share. Once you have found it hover over it with your mouse and an option will appear called 'Share'

Clicking Share will take you to a page where you can enter your friends email address and a personal message. Upon inviting them to share the file or folder they receive an email inviting them to either set up an account or with a link to login and accept the share if they already have a Justcloud account. Last Update: 02/20/2013

You can only run a single version of the software at a time on any single device. Last Update: 02/20/2013

If your Justcloud Sync Folder appears to be stuck mid sync, and has been in this state for over 24 hours, it is possible that your anti virus or firewall is blocking the software from functioning correctly.

Please ensure that you whitelist Justcloud with your anti virus provider and temporarily disable your firewall.

For more info on how to disable your firewalls, please see this FAQ: http://www.Justcloud.com/faq/general/113/how-do-i-disable-my-firewall" Last Update: 02/20/2013

Justcloud offers different plans depending on how much space is required.

We offer 2 year, 1 year, semi-annual and monthly pricing plans. The longer you sign up for though the cheaper it works out in the long run.

Home 75GB plan - 4.49 per month for 2 years (total charge 107.71)
Premium 250GB plan - 4.95 per month for 2 years (total charge 118.85)
Unlimited Plan - 6.95 per month for 2 years (total charge 166.85)

Please contact billing@Justcloud.com for a full breakdown of prices and any current discounts available. Last Update: 02/20/2013

Justcloud refers to the 'system tray' alot throughout it's instructional documentation. Your system tray is located in the bottom right hand corner of your screen next to the system clock. Your system tray is where you will be able to see Justcloud running and you will be able to access the site and settings menu from here. Last Update: 02/20/2013

You can pause a backup at any time by clicking on the pause button located on the desktop application to the right of the progress bars. Once paused you can resume the backup at any time.

Also in the application schedule settings you can set the backup to automatically pause between certain times in the day. Last Update: 02/20/2013

If you have forgotten your password please visit our forgotten password page here: http://www.Justcloud.com/forgotten-password

We will email you a unique link where you can enter in a new password.

If you are not able to locate your reset password email please check your SPAM and Junk folders before contacting us. Last Update: 02/20/2013

We offer plans for businesses that range from 100gb plans upwards. All business plans come with at least one backup license and the ability to add as many user accounts to access backups as you wish.

Please visit www.Justcloud.com/business Last Update: 02/20/2013

Justcloud uses de-duplication to ensure that only the changes to your files or new files are uploaded. This saves time, money, bandwith and is a better solution for everyone.

After your initial backup has completed all further backups will take minutes, if not seconds. Please be patient with the initial backup, once done all your data will be safe forever. Last Update: 02/20/2013

No, Justcloud randomly selects and queues files for a faster and more efficient upload. Last Update: 02/20/2013

If you login to the online control panel and select 'Account' from the tabs at the top there will be options to edit your email address, password, phone number, credit card and address. alternatively you can copy this link into your browser: https://my.Justcloud.com/account Last Update: 05/13/2013

If you login to the online control panel and select 'Account' from the tabs at the top there will be options to edit your email address, password, phone number, credit card and address. alternatively you can copy this link into your browser: https://my.Justcloud.com/account Last Update: 05/13/2013

If you login to the online control panel and select 'Account' from the tabs at the top there will be options to edit your email address, password, phone number, credit card and address. alternatively you can copy this link into your browser: https://my.Justcloud.com/account Last Update: 05/13/2013

The Justcloud desktop software automatically detects updates, for the updates to take effect you just need to restart your computer.

For major releases Justcloud will email you about the new features in the release and what else to expect. you can also keep up with us by following us on Twitter, Facebook or checking out our blog. Last Update: 02/20/2013

If you find a problem/bug with Justcloud no matter how small it may be please email support@Justcloud.com

If your suggestion leads to the resolution of a major bug we will do all we can to credit your account with a free years unlimited backup.

Last Update: 02/20/2013

We understand that sometimes users accidentally select the wrong payment plan.

If you wish to convert your account to monthly billing, this is not a problem. We will happily refund you the difference and move you to a monthly plan.

Simply email billing@Justcloud.com Last Update: 02/20/2013

We accept Mastercard, Visa, American Express and Paypal. Unfortunately we are not able to accept JCB, Diners Club, Cheque or Cash.

If you get a decline message it would be worth contacting your card provider to query the reason why the payment did not go through.

Our billing team can be contacted via email billing@Justcloud.com Last Update: 02/20/2013

Justcloud allows you to backup one computer per paid account. If you wish to purchase additional licenses we can offer these for only 24.95 a year per extra computer for unlimited storage.

You can however sync between as many computers as you wish for free by simply installing the application on your other computers. Last Update: 02/20/2013

Each time an install of the application is initiated and authenticated to your account a check is carried out to see if the computer is already on the account and has backed up previously.

This check is based on a Windows serial number. So if you have backed up some files, then wiped your hard drive and reinstalled the application it will appear as though there are two devices on your account.

This shouldn't be a problem though as you can re-assign your backup license to the newly listed device by visiting http://my.Justcloud.com and click on 'Account' and then 'Health Check' here you will be able to un-assign and re-assign licenses as you wish. Last Update: 05/13/2013

No technical support can be given over the phone. The telephone support team is able to provide help with billing, unrecognized charges and renewal enquiries.

Call us on
UK - 0844 445 7768
EU - 0844 445 7768
US - 1-888-320-5483
AU - 1800 072 780
CA - 1-888-778-6107.

If you require technical assistance please email support@Justcloud.com Last Update: 02/20/2013

Justcloud is the first company to offer Drag & Drop to an application for instant backup. Simply open your application by double clicking on the desktop icon and drag any file you wish onto the application, a window will then appear showing that the file is immediately backed up.

Justcloud has also given users a second option for instant file backup by right clicking on a file and using the Justcloud context menu to send to 'Instant Backup'.

Very Cool. Last Update: 02/20/2013

If you wish to to be removed from email communication's with Justcloud., Please add your email address to the end of this link and paste it into your browser: http://www.Justcloud.com/unsubscribe?email=

Alternatively you can visit www.Justcloud.com/optout Last Update: 05/13/2013

Justcloud is currently in the final stage of becoming complaint, as our status stands it reads, in progress.

Justcloud unfortunately does not hold any of the additional certifications however we are working on them one at a time. We will update this page with any new certifications as we are awarded them. Last Update: 02/20/2013

There are some dangers in using an external hard drive for backup which do not exist when using a cloud service:

- Just like a primary hard drive, external drives can and will one day fail

- Experts recommend backed up data should be kept a minimum of 250 metres away from the original data in case of fire or water damage

- External hard drives can be stolen, not only meaning your back up will be gone but your sensitive data will be available to the thief!

- External hard drives that don’t require an extra plug all drain laptop batteries, those that do need a plug socket are cumbersome to use on the move

- Backing up to an external drive requires input from you, our software is automated and means your data is kept up to date in the cloud

We maintain secure Google Cloud Storage data servers which cannot lose your data, your data is not only safe but also secure – it is encrypted and no one but you can access it. Last Update: 04/30/2013

The process varies depending on the version of Outlook you are using, however basically you need to locate the file path of where the files are stored.

This can be done by right clicking on your Mailbox in outlook, this is normally the top level folder on the left hand side the the 'Mail Folders' file tree.

There may be an option on the right click menu called 'Open File location' this will open the containing folder of your emails and mailbox folders.

If this option is not on the menu you will need to click 'Properties' and then 'Advanced' it should display the Filename or File path of where the files are located.

If you cannot locate the files please email support@Justcloud.com confirming the version of Outlook, or any other email client, and we will find out where the files are located for you. Last Update: 02/20/2013

Once you have installed the Justcloud application on a Windows computer the Sync Folder icon will appear on your desktop.

On a Mac the Sync Folder will appear under 'Home' in a Finder window. Last Update: 02/20/2013

If you appear to be missing files on your online account, you may need to check that the files you wish to backup have been selected manually. To do this, simply click Backup Settings on your application. Once clicked, select the Tab called Backup Selection. Then select "Manual Selection" - This will pop a window, where you are able to see what files have already been selected as well as selecting new files to backup.

Once complete, simply click OK, followed by apply.

Then Simply go back to the App and select - Backup Now, this should now backup the files that have just been selected in addition to ones that were already selected. Last Update: 02/20/2013

Justcloud provides a unique combination of computer backup, file storage and file syncing.

We provide our customers with a free to download application from which their files can be backed up to our servers automatically.

We also provide a Sync Folder with our backup service, any computer that you have Justcloud installed on will come with access to your Sync Folder, this means you never have to carry around flash drives or email files to yourself again - whatever files you put in the sync folder will be mirrored on all other computers with your sync folder installed. Last Update: 02/20/2013

No technical support can be given over the phone. The telephone support team is able to provide help with billing, unrecognized charges and renewal enquiries.

Call us on
UK - 0844 445 7768
EU - 0844 445 7768
US - 1-888-320-5483
AU - 1800 072 780
CA - 1-888-778-6107.

If you require technical assistance please email support@Justcloud.com Last Update: 02/20/2013

Yes there is, Justcloud now has an iOS app in the Apple App Store. The app is native to both iPhone and iPad. Last Update: 02/20/2013

Justcloud now has an app in the Google Play Store for Android. The app will work on all Android mobile phones and Android tablets . Last Update: 02/11/2013

Every Justcloud customer agrees to comply with our all the terms and conditions listed on our terms and conditions homepage.

We take the enforcement of all terms and conditions seriously, and we aim to run a clean service which operates on fair principles. We also investigate all reports of abuse.

If you encounter something you think might constitute abuse (for example, sharing inappropriate content) which you believe has come from our systems, please inform us immediately. read through the information on this page carefully. It explains how you can report it.

Please report all abuse by emailing us at abuse@Justcloud.com. Please include as much information as you can about the type of abuse you've encountered.

Once we've received your email, we'll investigate the issue thoroughly, contact any relevant customers and work to resolve the issue as quickly as possible.

In line with industry practices, we report illegal activity to the police or to any other relevant authorities. We also work with all appropriate bodies to ensure images of child abuse are removed from our servers and reported as quickly as possible.

Please note: by signing up for our services you agree to be bound by all Justcloud terms and conditions. Last Update: 02/20/2013