Show Instructions For: windowsosx

Restrictions and Limitations Questions

  • 105 What files are backed up?

    You can backup practically any files you want. There are two options for choosing files, either to backup the contents of your 'My Documents' folder or pick and choose exactly what files and folders you want to backup.

    Justcloud is a backup service for your data, so you can choose to backup a combination of documents, emails, music, pictures, movies and much, much more.

    Please note that application data and installed software cannot be backed up. There is no problem whatsoever though in backing up executable installer files. Last Update: 05/13/2013

  • 44 Do you backup network drives?

    Backing up files from a network location is certainly possible. There is an additional fee for network backup that you can purchase from your Control Panel.

    If you have files located on a Network that you wish to backup or on a NAS drive you can do so. The process is slightly different to other file selection.

    On Mac the network drives you have access to appear in the manual selection window. On Windows the process involves a bit more clicking:

    First click on Settings > File Selection > Manual Selection > Edit selection...

    This will bring up a new window displaying a file tree of the drives and folders on your computer. However, to backup files from a Network path:

    Click on the 'Add network share' button in the bottom left of the window.

    Then a new pop up requires you to enter:

    - The network path (i.e. the path where the files are on your network)
    - Your network Username
    - Your network password

    Upon entering this and clicking OK your network path will appear on the main manual selection window.

    If this process is unclear it may be best to consult your network administrator for more help.

    Network Drive Backup is 99.95 per year, however without the add-on you can still drag and drop files onto the app from a network location and they will be backed up. Last Update: 02/13/2014

  • 70 What is the maximum file size I can backup?

    As standard all paid accounts have the potential to backup single files up to 10GB in size. This is done using drag and drop or instant backup.

    In automated, scheduled backups the max file size can be set to 1GB maximum as standard. However, we do offer an add-on service to increase the max file size for automated, scheduled backups to 5GB, this is just 19.95 a year.

    You can adjust the maximum file size allowance on the backup selection tab in settings on the desktop application. Last Update: 05/13/2013

  • 221 I have paid but my account is telling me to upgrade.

    In some cases orders are held for additional verification. If your order is held you will not be granted full access to the program until your order has completed. To expedite the process please email

    It can take up to 2 hours for an order to process, your patience is greatly appreciated. Last Update: 01/25/2014

  • 20 How do I disable my Firewall?

    Windows XP Firewall

    Windows Vista Firewall

    Windows 7 Firewall

    Windows 8 Firewall

    Trend Micro Internet Security 2009

    Norton 360 (by Symantec)
    Start Norton 360, click Firewall Protection Settings, Under Firewall, click Off, click Apply. Under "How long should the firewall remain turned off?" select Until I turn back on, and then click OK.

    Right-click on the McAfee system tray icon, navigate to the Change Settings sub-menu and Select Firewall. On the Firewall settings page click 'Turn Off'

    Right-click on the Zone Alarm system tray icon, select 'Shutdown Zone Alarm' from the sub-menu. A warning message will appear confirming the shutdown, click 'Yes'. Last Update: 05/13/2013

  • 36 How much sync space do I have?

    If you have a free account sync space is limited to 15mb. If you have a paid account you are given 1GB of free space as an extra to your account. You can add more space to your Sync Folder at anytime by upgrading inside your online control panel. Last Update: 02/20/2013

  • 82 What is the difference between sync and backup?

    File syncing and computer backup are two very different features. It is important to not confuse the two.

    Backup: takes a copy of the file and uploads it to our servers for safe keeping, you can get your files back at any time if you accidentally delete or lose a file by downloading from the online control panel or restoring via the desktop application.

    Sync: Allows you to sync the same files between multiple computers, syncing mirrors a folder on one computer on another.

    The two features are very different. Please note that Justcloud offers unlimited backup space, not unlimited sync space. Whilst Justcloud allows you to sync between an unlimited number of computers your paid license only allows you to backup one machine. You are able to purchase an additional license for a second computer with unlimited backup space for only 24.95 a year. Last Update: 02/20/2013

  • 36 Can i run two versions of Justcloud on the same computer?

    Only one install of the application will work on a computer. Each time you try and install the application it will overwrite what is already installed.

    If you have a virtual machine though the app will install fine, the virtual will be seen on your Justcloud account as a completely separate, different device to the host computer. Last Update: 02/13/2014

  • 43 Can I buy more than 20GB of sync space?

    Through the control panel the maximum sync space you can purchase is 20GB, if you want more than this we can add it, please email us at detailing how much you require and we will quote you.

    Remember, sync space is different to backup space. If oyu have bought a 75GB, 250GB or Unlimited backup account - you will have that much space exclusively for backup. Last Update: 02/13/2014

  • 51 What do I need to change my Firewall setting to in order to allow Justcloud ?

    If your Firewall is blocking the Justcloud application you will need to allow the following hosts / ports: Port 80/443 Port 80/443

    You many also need to enter a destination IP: - - Last Update: 03/14/2013

  • 0 How do I unassign and reassign device licenses?

    Once logged into the control panel click 'MY DEVICES' on the left side bar. This will take you to a list of all your accounts devices. The far right column, labelled 'License' will display which devices are licensed with a tick and which are unlicensed with an 'Add' button. Clicking add will enable you to either transfer a license from another device or purchase a new one. License Assigning should be almost immediate, if it isn't simply click 'Settings' on your app and then click OK - this will force communication with the server and recognize the assigned license. Last Update: 02/13/2014

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