To transfer your backup license please visit the control panel and click on 'Account' and then 'Health Check' here you will be able to un-assign and re-assign licenses to any one of your devices.

You only need licenses for backup. The app can be installed on any number of your computers and you can still use the sync folder and restore files without a license.

Mobile devices such as iPhones, iPads and Android Cell Phones do not require licenses in order to be backed up. Last Update: 05/13/2013

In some cases orders are held for additional verification. If your order is held you will not be granted full access to the program until your order has completed. To expedite the process please email orders@Justcloud.com Last Update: 02/20/2013

To cancel your account please email our cancellation team at cancel@Justcloud.com outlining the reasons for your cancellation and they will do their best to help you quickly and efficiently. Last Update: 02/20/2013

From time to time we hear this enquiry from our customers. The order form displays the equivalent monthly price then immediately displays the term it is paid over next to it. in the case of 4.95 the term of 2 years upfront is immediately next to it, thus making it 118.80.

We try to make this as clear as possible and are trying to help our customers by offering a cheaper price for a longer commitment. We also understand that some customers are confused by this, we are of course happy to refund any users who feel they have been overcharged and will happily convert the account to monthly billing.

Please email billing@Justcloud.com

The telephone team is able to provide help with billing, unrecognized charges and renewal enquiries and you can call them on:

UK - 0844 445 7768
EU - 0844 445 7768
US - 1-888-320-5483
AU - 1800 072 780
CA - 1-888-778-6107. Last Update: 05/13/2013

Of course we are going to be biased, but the facts are clear for all to see.

Justcloud provides a unique combination of online backup, file syncing, file sharing and online storage. Not only this but Justcloud does all of this for the price of a standard backup only service. Last Update: 02/20/2013

Justcloud offers different plans depending on how much space is required.

We offer 2 year, 1 year, semi-annual and monthly pricing plans. The longer you sign up for though the cheaper it works out in the long run.

Home 75GB plan - 4.49 per month for 2 years (total charge 107.71)
Premium 250GB plan - 4.95 per month for 2 years (total charge 118.85)
Unlimited Plan - 6.95 per month for 2 years (total charge 166.85)

Please contact billing@Justcloud.com for a full breakdown of prices and any current discounts available. Last Update: 02/20/2013

If you login to the online control panel and select 'Account' from the tabs at the top there will be options to edit your email address, password, phone number, credit card and address. alternatively you can copy this link into your browser: https://my.Justcloud.com/account Last Update: 05/13/2013

If you login to the online control panel and select 'Account' from the tabs at the top there will be options to edit your email address, password, phone number, credit card and address. alternatively you can copy this link into your browser: https://my.Justcloud.com/account Last Update: 05/13/2013

The majority of support enquiries we receive about this issue is the result of the bank displaying the authorisation on the statement, authorisations are part of normal bank processing and are automatically resolved by your bank. Authorizations are removed as soon as the actual charge is applied however some banks can take a couple of days to resolve them.

In most cases banks inform the customer about the authorisation with a visual hint, such as using 'pending' in the description. Authorizations ensure that there is enough money in your account before any funds are transferred.

If you suspect this is not the case please email unrecognized@Justcloud.com Last Update: 02/20/2013

From time to time we hear this enquiry from our customers. The order form displays the equivilant monthly price then immediately displays the term it is paid over next to it. in the case of 4.95 the term of 2 years upfront is immediately next to it, thus making it 118.80.

We try to make this as clear as possible and are trying to help our customers by offering a cheaper price for a longer commitment. We also understand that some customers are confused by this, we are of course happy to refund any users who feel they have been overcharged and will happily downgrade the account to monthly billing.

The telephone support team is able to provide help with billing, unrecognized charges and renewal enquiries on UK - 0844 445 7768
EU - 0844 445 7768
US - 1-888-320-5483
AU - 1800 072 780
CA - 1-888-778-6107
or please contact billing@Justcloud.com Last Update: 02/20/2013

We understand that sometimes users accidentally select the wrong payment plan.

If you wish to convert your account to monthly billing, this is not a problem. We will happily refund you the difference and move you to a monthly plan.

Simply email billing@Justcloud.com Last Update: 02/20/2013

We accept Mastercard, Visa, American Express and Paypal. Unfortunately we are not able to accept JCB, Diners Club, Cheque or Cash.

If you get a decline message it would be worth contacting your card provider to query the reason why the payment did not go through.

Our billing team can be contacted via email billing@Justcloud.com Last Update: 02/20/2013

You certainly can. When you first signed up for your Justcloud Subscription an invoice would have been emailed to the email address you signed up with, please be sure to check your junk folders.

You can also view account billing history and any previous invoices by logging into the online control panel and selecting 'Account' from tabs at the top.

https://my.Justcloud.com/account/billing Invoices will take you directly to your payment history page where you can view, download, save or print your invoices. Last Update: 05/13/2013

If you have received a charge from Justcloud that is unrecognized, unauthorized or completely unfamiliar to you, rest assured, we are more than happy to refund it back to you and investigate how it could have occurred.

You can email us unrecognised@Justcloud.com or, if you would prefer, can call us on:

UK - 0844 445 7768
EU - 0844 445 7768
US - 1-888-320-5483
AU - 1800 072 780
CA - 1-888-778-6107

Please note that discussing an unrecognized charge with us will result in a much quicker refund that raising an investigation through a card provider, we fully understand the distress an unrecognized charge can cause and our friendly staff are there to get the situation resolved. Last Update: 02/20/2013

If you signed up on a discounted rate it will have been applicable for the first bill only, all future bills will be for the standard price.

If you want to discuss any current discounts or offers please contact our billing team by email billing@Justcloud.com Last Update: 02/20/2013

By default when you have chosen to pay via PayPal a PayPal subscription will be set up.

A PayPal subscription is a recurring payment of which the billing frequency and amount are defined by us but it is completely controlled by the owner of the PayPal account.

Therefore if you choose to pay by an alternative payment method or change the billing frequency of your account it is vital you change or cancel any PayPal subscriptions you have set up to pay us.

If you have cancelled your Justcloud account with us but have left your PayPal subscription running and then been billed don't panic, we fully understand the situation and would request that you email billing@Justcloud.com and let us know either your PayPal email address or the PayPal Unique Transaction ID(s). We can then easily refund these back to you and guide you through cancelling the subscription if need be.
Last Update: 02/20/2013

Please don't worry if you have accidentally purchased the wrong plan. Just contact our support team and we will immediately upgrade or downgrade you to the correct plan and if necessary refund the difference back to you.

From time to time we hear from our customers that they accidentally chose the wrong plan. Our order form displays the equivalent monthly price then immediately displays the term it is paid over next to it. I.e. it displays 4.95 for the 2 year plan but is billed up front, thus charging you 118.80.

We try to make this as clear as possible and are trying to help our customers by offering a cheaper price for a longer commitment.

Or call us on,
UK - 0844 445 7768
EU - 0844 445 7768
US - 1-888-320-5483
AU - 1800 072 780
CA - 1-888-778-6107. Last Update: 02/20/2013

To update your payment method details please login to http://my.Justcloud.com and click 'Account' from the top tabs, then from the sub tabs click Billing and you will see a button titled Update payment information. Clicking the button will bring up a new window where credit card details and payment address details can be added.

The payment method should then become the default payment method on your account.

We accept Mastercard, Visa, American Express and Paypal. Unfortunately we are not able to accept JCB, Diners Club, Cheque or Cash.

If you have any queries relating to billing please email billing@Justcloud.com. Last Update: 05/13/2013

No technical support can be given over the phone. The telephone support team is able to provide help with billing, unrecognized charges and renewal enquiries.

Call us on
UK - 0844 445 7768
EU - 0844 445 7768
US - 1-888-320-5483
AU - 1800 072 780
CA - 1-888-778-6107.

If you require technical assistance please email support@Justcloud.com Last Update: 02/20/2013