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Support Questions

  • 121 How do I uninstall Justcloud?

    To uninstall Justcloud please do the following:

    Windows XP
    From the Start menu, select Control Panel > Add/Remove Programs > Justcloud. Click Uninstall. Justcloud will be completely removed from your system.

    Windows Vista and Windows 7
    From the Start menu, select Control Panel > Programs and Features > Justcloud. Click Uninstall/Change. Justcloud will be completely removed from your system.

    Mac OS X
    Locate the Justcloud icon in your Applications folder and then simply drag it to the Trash.

    Linux
    Open a terminal window and enter the following command and press enter:

    $ sudo apt-get remove Justcloud Last Update: 11/19/2014

  • 24 How do I update to the latest app version?

    When you open the application it should auto-update if there is an update available. From time to time we release updates in a slightly different way and may require you to visit thedownload page and download and run a new installer file.

    Mobile apps are updated through the App Store in the usual update fashion. Last Update: 11/25/2014

  • 0 The app signup wizard says my login details are wrong, but they are definitely correct?

    If you are 100% sure your login details are correct (you can test them on Control Panel) and are experiencing login problems in the Windows app signin wizard then it is likely to be in relation to the Microsoft .NET.

    From time to time .NET can become corrupt causing problems installing or running certain software. Microsoft have created a repair tool for this available here: http://support.microsoft.com/kb/2698555

    If problems still persist we would advise fully removing .NET 2.0 and reinstalling it, again, there is a full Microsoft guide on their site which instructs you how to do this: http://support.microsoft.com/kb/908077 Last Update: 11/25/2014

  • 82 How do I cancel my account?

    To cancel your account please email our cancellation team at cancel@Justcloud.com outlining the reasons for your cancellation and they will help you quickly and efficiently.

    We would really like to resolve any issues you have experienced. Our senior tech support team can connect to your computer remotely and resolve any technical issues if need be. Last Update: 11/19/2014

  • 20 I thought I paid 4.95, why have you charged me 118.80?

    From time to time we hear this enquiry from our customers. The order form displays the equivalent monthly price then immediately displays the term it is paid over next to it. in the case of 4.95 the term of 2 years upfront is immediately next to it, thus making it 118.80.

    We try to make this as clear as possible and are trying to help our customers by offering a cheaper price for a longer commitment. We also understand that some customers are confused by this, we are of course happy to refund any users who feel they have been overcharged and will happily convert the account to monthly billing.

    Please email billing@Justcloud.com

    The telephone team is able to provide help with billing, unrecognized charges and renewal enquiries and you can call them on:

    UK - 0333 370 6520
    EU - 0044 844 445 7768
    US - 1-888-320-5483
    AU - 1800 072 780
    CA - 1-888-778-6107
    International - 001-888-320-5483 Last Update: 11/19/2014

  • 45 How do I know Justcloud is installed?

    If you have successfully installed Justcloud onto your computer you will notice two desktop icons and a system tray icon. If you click on the system tray icon or double click on the desktop icon your application will open.

    On a Mac you will see the Justcloud icon in your Applications folder through Finder. You can always drag or pin the launcher to your dock if you wish.

    Default settings will ensure backup runs once a day, please ensure in Settings > Selection your files are correctly selected for backup. Also make sure your computer is turned on and logged into at the time backup is set to begin. Last Update: 11/19/2014

  • 20 How do I disable my Firewall?

    A software firewall can help protect your computer but at the same time can cause issues with your networking. For example, Justcloud may not be able to connect to the backup servers because of a firewall.

    Really, you should never need to completely disable your firewall for Justcloud to run, if your Firewall is blocking the Justcloud application you will need to allow the following hosts / ports:

    backupgrid.net Port 80/443
    upld.storage.googleapis.com Port 80/443

    You many also need to enter a destination IP:

    backupgrid.net - 184.154.150.140
    upld.storage.googleapis.com - 173.194.67.132

    To establish if the firewall is the problem disabling it depends on what firewall or antivirus program is installed. Below are some recommendations for disabling the firewall installed on your computer.

    Windows Vista and Windows 7 users:
    - Click Start and in the Search for Programs and Files box type Firewall and press enter.
    - In the found programs click Windows Firewall.
    - If the Windows Firewall is enabled the Windows Firewall state will be on. To turn it off, click Change settings or
    - Turn Windows Firewall on or off in the left column.
    - In the Firewall Settings window, select Off and click ok.

    Windows XP users
    - Click Start, Settings, Control Panel and open Network Connections.
    - Within the Network Connections window, right-click the Local Area Connection and select Properties.
    - Within the Local Area Connection Properties window, click the Advanced tab.
    - Finally, uncheck the Protect my computer and network by limiting or preventing access to this computer from the Internet option.
    - If you are attempting to disable the Windows XP firewall but this option is already unchecked, another developer's firewall program may be installed on the computer.

    If you have another firewall program or antivirus program that includes a firewall these can be disabled by opening the program or opening the programs Control Panel. For example, in Microsoft Windows users can often right-click on the antivirus or firewall icon in the Systray and launch or open the control program or disable the firewall through the menu that appears after right-clicking the icon. Last Update: 11/19/2014

  • 0 The Start Backup button isn't doing anything when clicked, why?

    If you are viewing this FAQit is most likely because when you click Start Backup nothing happens, the button is unresponsive, or because a scheduled backup hasn’t occurred when it should have. Possibly both of these problems apply, if so it means the Justcloud background service isn’t running.

    Windows sometimes closes background services from running or clashes occur which cause them to close so something else can run. If the background service isn’t running you will see a small yellow cog icon visible in the top right of the Justcloud application.

    Clicking on the cog icon will restart the background service and will then re-enable upload to take place via manual or schedule executed backups.

    If the cog icon does not immediately go away upon being clicked then you may need to change the Windows user account the service runs under. At the moment the service is likely to be running under the Local System account, to change this:

    1. Press the Windows key + R
    2. In the Run window type services.msc
    3. Locate in the list of Services one called Computer Backup
    4. Right-click on Computer Backup and select Properties
    5. Click the Log On tab
    6. Select This account
    7. Click Browse, click Advanced, click Find Now
    8. Various accounts will be listed, select your user account and click OK
    9. Click OK on the User Select Window
    10. Enter the password for the selected account and click OK

    You should now be able to restart the background service on the Justcloud application by clicking the cog icon. If you don’t know your Windows account, press the Windows key + R, type cmd, then in the command window type whoami, this will display your user account name.

    The Windows account that you use must have a password assigned to it for the service to run under your account. Otherwise the service cannot be started for security reasons. You probably have a password, but if not you can set one up from the User Accounts section of the Windows Control Panel.

    There is a chance you will see the cog icon displayed when the computers starts up. The background service by default has been set to a delayed start, this means it waits for all the Windows services to begin first before it starts. If you find 2-3 minutes after Windows has started that the cog icon is still showing, but disappears when clicked, you may need to alter the service starting:

    1. Press the Windows key + R
    2. In the Run window type services.msc
    3. Locate in the list of Services one called Computer Backup
    4. Right-click on Computer Backup and select Properties
    5. Ensure that the Startup type is set to Automatic (Delayed Start)
    6. Then click on the Recovery tab
    7. In the First failure, Second Failure and Subsequent failures drop down menus select Restart Service
    8. Click Apply and OK

    This should be a pretty solid way of ensuring the background service is always running and scheduled backups take place as expected. Last Update: 11/25/2014

  • 18 Does Justcloud offer URL file sharing?

    We certainly do, you can create URL's to share via email, social networking or just about anywhere from within the Control Panel.

    Simply hover over a file or folder in your backup and click Share to bring up sharing options. Here you will be able to share files with other Justcloud users via email, or by clicking 'Public Link' you can generate a link and give it to anyone to access the file or folder.

    You can control what has been shared by clicking the 'Sharing' Button at the top of the page. Here you can stop any shares to disable others accessing them if you wish. Last Update: 11/19/2014

  • 62 What distributions of Linux do you support?

    Currently we support most Debian distributions. Most derivatives of Ubuntu and Debian work fantastically. We are still working on a Fedora build. Last Update: 11/19/2014

  • 56 My files haven't backed up in a long time, why?

    The default schedule settings ensure Justcloud backs up your computer everyday if your computer is turned on and connected to the internet.

    If the files selected for backup have not changed since the last backup then they won't be backed up again, they will be skipped.

    You can check on what files are backed up on the Control Panel.

    If when you click Start Backup nothing happens, the button is unresponsive, or because a scheduled backup hasn't occurred when it should have, or possibly all of these problems apply, it means the Justcloud background service isn’t running.

    Windows sometimes closes background services from running or clashes occur which cause them to close so something else can run. If the background service isn’t running you will see a small yellow cog icon visible in the top right of the Justcloud application.

    Clicking on the cog icon will restart the background service and will then re-enable upload to take place via manual or schedule executed backups.

    If the cog icon does not immediately go away upon being clicked then you may need to change the Windows user account the service runs under. At the moment the service is likely to be running under the Local System account, to change this:

    1. Press the Windows key + R
    2. In the Run window type services.msc
    3. Locate in the list of Services one called Computer Backup
    4. Right-click on Computer Backup and select Properties
    5. Click the Log On tab
    6. Select This account
    7. Click Browse, click Advanced, click Find Now
    8. Various accounts will be listed, select your user account and click OK
    9. Click OK on the User Select Window
    10. Enter the password for the selected account and click OK

    You should now be able to restart the background service on the Justcloud application by clicking the cog icon. If you don’t know your Windows account, press the Windows key + R, type cmd, then in the command window type whoami, this will display your user account name.

    The Windows account that you use must have a password assigned to it for the service to run under your account. Otherwise the service cannot be started for security reasons. You probably have a password, but if not you can set one up from the User Accounts section of the Windows Control Panel.

    There is a chance you will see the cog icon displayed when the computers starts up. The background service by default has been set to a delayed start, this means it waits for all the Windows services to begin first before it starts. If you find 2-3 minutes after Windows has started that the cog icon is still showing, but disappears when clicked, you may need to alter the service starting:

    1. Press the Windows key + R
    2. In the Run window type services.msc
    3. Locate in the list of Services one called Computer Backup
    4. Right-click on Computer Backup and select Properties
    5. Ensure that the Startup type is set to Automatic (Delayed Start)
    6. Then click on the Recovery tab
    7. In the First failure, Second Failure and Subsequent failures drop down menus select Restart Service
    8. Click Apply and OK

    This should be a pretty solid way of ensuring the background service is always running and scheduled backups take place as expected. Last Update: 11/25/2014

  • 30 How can I find out what version of Justcloud I have installed?

    To find out which version of Justcloud you are running please open your desktop application and check out the version number in the top right corner just below the Settings and Help tabs.

    You are also able to view the app version you have installed in the Control Panel., By clicking 'My Devices' in the left sidebar you are taken to an overview table of all your devices and the app version they have installed. If that app version is out of date a small warning triangle will appear next to it.

    Updates are sometimes released automatically, sometimes they are made available only via the Download Page.

    Mobile apps will update as per normal through the app store. Last Update: 11/25/2014

  • 0 I've been asked to get log files, how do I do this?

    There may be a time that Justcloud support will ask you to generate log files in order to resolve a problem. These log files help diagnose exactly what the application and computer is doing at the time of a problem occurring.

    If the application has been uninstalled and reinstalled since the problem occurred the log files will not show the previous problem, please recreate the problem before generating logs.

    Windows:
    To generate the log files simply open the Justcloud application and hold down the Ctrl key whilst right-clicking on the application system tray icon. This will bring up a pop-up menu with the option Generate Troubleshooting Data...

    Clicking Generate Troubleshooting Data... will create a zip file on the desktop containing all the logs Justcloud need to diagnose any problems. The zip file can be easily attached in a reply email to Justcloud support, they will try to reply as soon as possible depending on the severity of the problem.

    If you experience any problems seeing the Generate Troubleshooting Data… menu listing, then please navigate to C:\Program Files (x86)\Justcloud\log (C:\Program Files\Justcloud\log on 32-bit systems) in Explorer. Here you will see the log files, please add these to a zip file and send them in your reply email to us.

    Zip files (.zip or .zipx) are single files, sometimes called "archives", that contain one or more compressed files. Zip files make it easy to keep related files together and make transporting, e-mailing and downloading faster and more efficient. The Zip format is the most popular compression format used in the Windows environment.

    Apple OSX:
    To generate Mac logs go to your Applications folder, right-click (Ctrl + Click) on the Justcloud icon and select 'Show Package Contents'

    In the new finder window navigate to Contents > Resources, in this folder you will see an icon labelled 'Zip Logs', if you launch this it will create a zip file onto your desktop which contains the application log files.

    Please attach these in your reply email to us, if they are to large please upload them to your Justcloud sync folder and share them with us publicly or privately to founders@Justcloud.com

    Linux:
    Hold the shift key and right-click on the application notification area (systray) icon. A context menu will show with an option to "Zip Logs to desktop" Clicking this option will create a log file on your desktop which we kindly request you attach in your reply email.

    If you have any problems with the above steps you can get the logs manually by going to the file path /opt/Justcloud/logs Last Update: 11/25/2014

  • 0 The total file size on my computer is much bigger than what has been backed up, why?

    You may notice that the total size of your backup seems to be less than the total size of your hard drive or a specific set of folders. This is because Windows will report any file smaller than 1 Kilobyte as 1 Kilobyte whereas Justcloud will display a more accurate file size. Justcloud does this so that the backup space purchased can be used a lot more efficiently. Last Update: 11/25/2014

  • 0 Why have some files been missed from backup?

    There are settings beside simply selecting files for backup which can affect whether these files are actually backed up. For example, within settings you can set a maximum file size, any files that are selected for backup but are larger than this maximum are skipped over during backup. Below is a checklist of some of the things to consider if you notice that some of your files haven’t been backed up.

    Have you checked the Justcloud Restriction Settings?
    On the Justcloud application click Settings > Restrictions, here you will see the max file size setting slider and a list of any excluded file types.

    As standard a trial Justcloud account has a max file size of 5 Megabytes, an upgraded account has a max file size of 1 Gigabyte, there is an add-on service to increase this to 5 Gigabytes. Typically though, most files you will want to backup will be documents, music and images which are only a few Megabytes in size. The most common files which are 1 Gigabyte or larger are video files and email archive files.

    To backup videos in scheduled, automated backups the video backup add-on is required. However, it is worth noting that files up to 10 Gigabytes in size and video files can be backed up via drag and drop without any add-ons.

    Also in Restriction settings there is a field that contains excluded file types which you have full control over. As standard, we have included file types here which it is very unlikely you want backing up. However, it is worth checking to ensure you have no files with these extensions that you do want to keep a copy of. File types can be added here, so for instance you may have several folders full of music that you wish to backup that also contain album art in the form of .jpg files that you don’t wish to keep a copy of. You could add the extension .jpg to the exclusion list to ensure these files are skipped and not backed up.

    Are you using the files in the process of being backed up?
    If you are using your computer while a backup is running, or more specifically, if you are using the files which are in the process of being backed up you will need to enable Volume Shadow Copy (VSS).

    What this does is essentially allows two processes to access a file at once. So you could be backing up a video file whilst watching that video on your computer with VSS enabled. To enable VSS navigate to Settings > Volume Shadow Copy (VSS)

    Although this VSS feature is available it shouldn’t be relied on, really the best time to backup is when your computer and files are not in use. Due to restrictions within Windows and the way services run VSS can at times be unreliable. One of the most common uses for it is for the backup of email archive files, these files are almost constantly in use and being updated throughout the day as more and more email is delivered.

    Has your computer auto-logged out during the last backup?
    Aside from Justcloud settings it is important to understand that your computer must remain logged into in order for the backup to run. If your computer is set to hibernate after a set time of inactivity it will be logged out of, when you turn it back on the Justcloud app will register a time and date of the last backup but won’t show that the last backup was interrupted and stopped prior to completion.

    To amend how your computer behaves when it has been left inactive click Start > Control Panel > Power Options. Here is a support article from Microsoft about Power Options specific to your version of Windows.

    It is probably best to create a new power plan called Justcloud, you may wish to amend or stop using this plan once your initial backup is complete so your computer isn’t left on for long periods of time.

    Do you have the correct rights or admin-rights to access the files?
    Windows comes with ability to have login profiles for several users, if you share your computer with your family or work colleagues it is likely you all have your individual login details and custom desktop, installed software and documents folders. You may be trying to backup files which reside under a different users profile, if you do not have administrator status, you will not have access to all files on your computer. You can find out more about how to become an admin in this support article from Microsoft.

    Have you definitely selected the files for backup?
    Sometimes there can be confusion about where files actually reside on a computer, particularly when some application seem to contain a library of files. It is important to understand the difference between software/program files that are vital to the operation of that software and files that the specific piece of software accesses. Some applications, such as iTunes, seem to contain music files, however the files themselves are completely independent of the software and usually reside within your My Documents and Library folders. If you are using software that lists files in a library, usually you can right click on the library file and ascertain the files actual location on your computer. Below is a list of software and the default directory it is set to store files:

    iTunes:
    C:\Users\Username\Music\iTunes\iTunes Media

    Outlook:
    C:\Users\Username\Documents\Outlook Files\

    Thunderbird:
    C:\Users\Username\Application Data\Thunderbird\Profiles\random.default\Mail\

    Files downloaded from a website will be stored in your downloads folder: C:\Users\Username\Downloads

    This is far from an exhaustive list of software, if you are having difficulty locating files created or viewed in a specific piece of software it would be best to consult the software's support material on their website. Last Update: 11/25/2014

  • 0 My Anti Virus software is flagging Justcloud, why?

    Regrettably some Anti-virus providers are flagging Justcloud. We want to be as transparent on the issue as possible and explain why this is happening. You will notice that the flagging is being referred to as PUA or PUP, this is an acronym for Potentially Unwanted Application or Program.

    We are being marked as PUP due to the fact our application appears in some software bundles with other software in different download locations across the web. In some cases this has resulted in users believing our application to have arrived on their computer without their knowledge, these users have alerted their anti-virus community to this.

    Rest assured that our app is not considered a virus or malicious by any anti-virus providers.

    In most cases it is a simple case of allowing or enabling Justcloud to operate when the anti-virus pops up with an alert. However more aggressive anti-virus providers such as AVG require you to enable each and every one of our .exe files (found in C:\Program Files\Justcloud) in their exclusions list. Failure to do this will result in Justcloud being continually uninstalled.

    The best way forward if you find yourself in a position where your Anti-Virus provider is blocking us is to contact the anti-virus provider for help in un-blocking Justcloud. If they can't help please email support@Justcloud.com and we will do our best to sort out the blocking. We can connect via screen sharing if need be.

    Currently we are aware of the following anti-virus providers flagging our application:

    - AVG
    - Panda Security
    - MalwareBytes
    - Webroot Secure Last Update: 11/25/2014

  • 74 I have forgotten my password, how do I reset it?

    If you have forgotten your password please visit our Forgotten Password page.

    We will email you a unique link where you can enter in a new password.

    If you are not able to locate your reset password email please check your SPAM and Junk folders before contacting us. Last Update: 11/25/2014

  • 43 How do I change my password?

    Once logged into the Control Panel, click 'My Account' up in the top right corner. This takes you to the admin settings for your account and in the top table you can amend your account password. You will be prompted to enter your existing password and confirm the new password twice. Last Update: 11/25/2014

  • 17 How do I know when new application updates are available?

    The Justcloud desktop software automatically detects updates, for the updates to take effect you just need to restart your computer.

    Also, on the Control Panel click on the MY DEVICES link in the left sidebar. Here you will see all of your account devices, if an app is out of date a warning triangle will be displayed. Last Update: 11/25/2014

  • 30 How do I report a problem?

    If you find a problem or bug with Justcloud no matter how small it may be please email support@Justcloud.com

    If your suggestion leads to the resolution of a major bug we will do all we can to credit your account with a free years backup. Last Update: 11/19/2014

  • 59 I have been overcharged, why?

    From time to time we hear this enquiry from our customers. The order form displays the equivilant monthly price then immediately displays the term it is paid over next to it. in the case of 4.95 the term of 2 years upfront is immediately next to it, thus making it 118.80.

    We try to make this as clear as possible and are trying to help our customers by offering a cheaper price for a longer commitment. We also understand that some customers are confused by this, we are of course happy to refund any users who feel they have been overcharged and will happily downgrade the account to monthly billing.

    The telephone support team is able to provide help with billing, unrecognized charges and renewal enquiries on UK - 0333 370 6520
    EU - 0044 844 445 7768
    US - 1-888-320-5483
    AU - 1800 072 780
    CA - 1-888-778-6107
    International - 001-888-320-5483
    or please contact billing@Justcloud.com Last Update: 11/19/2014

  • 89 I only wanted to pay monthly, why have I been charged so much?

    We understand that sometimes users accidentally select the wrong payment plan.

    If you wish to convert your account to monthly billing, this is not a problem. We will happily refund you the difference and move you to a monthly plan.

    Simply email billing@Justcloud.com Last Update: 11/19/2014

  • 75 Can I backup more than one computer?

    You can backup as many computers on your account as you wish, all you need to do is install the application on another computer and login to it with your same email address and password.

    Then you can either transfer an existing backup license, if you no longer intend to backup the device it is currently assigned to, or you can purchase a new license for 29.95.

    Additional licenses can be purchased by logging into your Control Panel and clicking the MY DEVICES link on the left sidebar.

    Here all your devices will be displayed in a table, any without backup licenses will display a button labelled 'Add+' in the license column.

    Clicking this button will provide options to transfer a license from a licensed device or purchase a brand new one. Additional licenses are 29.95 per year.

    You can however use the the sync folder on computers without licenses. You can also restore backed up files from other devices without a license on the restoring device. Mobile devices don't require licenses at all, they can be backed up license free. Last Update: 11/25/2014

  • 38 My computer appears twice on my account, why?

    Seeing the same device listed twice on your account means one of the following things has happened:

    - Windows has been reinstalled on your computer since reinstalling Justcloud
    - A new hard drive or motherboard has been installed in your computer since reinstalling Justcloud
    - A bug has occurred with our device recognition since you reinstalled Justcloud

    Each time the application is installed on a device a check is carried out to see if that device the app is being installed on already exists on your Justcloud account. This check looks at ID numbers of hardware inside your computer (such as hard drive and motherboard) and also the MAC address.

    If these checks do not match a device already on your account a new, fresh device instance is created on your account. We are aware this can be confusing and in few instances does occur without reason.

    To avoid confusion between old and new device instances, I would begin by ensuring they have different names so that it is easy to tell them apart on the account. On the app, click Settings > Account Details and add ‘(new)’ to the device name and click OK.

    Your backup license will need to be transferred from your old device instance to the new device instance in order to backup, this is done from the control panel: https://my.Justcloud.com/device
    On this page you will see your device listed twice:

    - Device Name
    - Device Name (new)

    To transfer the license to the new instance of your device click the button labelled ‘Add+’, on the right hand side of the lightbox that appears you can select the device you wish to transfer a backup license from. Once you have selected the old device instance in the drop down and clicked ‘Transfer license’ the transfer should happen in a matter of minutes.

    Back on the application, click on Settings and then OK and this should force communication with the server and then the app will see the newly assigned license.

    Each instance of a device is completely independent from another – therefore if the files selected for backup are the same on the new device instance as what was backed up from the old device instance then the app will back these up again and effectively you will be using double the space usage.

    However, the backup of these files should be very quick if they are the same as what was backed up under the old device instance.

    Once you are happy your new device instance backup mirrors that of the old device instance backup, you can delete the old device instance and thus free up the backup space it takes up. To do this visit this page and click on the old device instance, then click ‘Settings’ and at the bottom of the options you can delete the device from the account completely. Please, please ensure you are deleting the correct device here. It is vitally important to name you new device instance so you can clearly differentiate them.

    We apologize for the inconvenience caused by this issue and rest assured our development team are working towards improving it. Regrettably there is no other way round this issue other than what I have outlined above, we cannot merge the devices or associate your current app install with the old device instance. Last Update: 11/25/2014

  • 48 Can I talk to support?

    No technical support can be given over the phone. The telephone support team is able to provide help with billing, unrecognized charges and renewal enquiries. However, if you really urgently need to speak live with tech support we do offer Live Chat.

    To speak to the billing team call them on:
    UK - 0333 370 6520
    EU - 0044 844 445 7768
    US - 1-888-320-5483
    AU - 1800 072 780
    CA - 1-888-778-6107
    International - 001-888-320-5483.

    If you are calling from Japan you will need to dial 0101- (US Number)

    If you are calling from Brazil you will need to dial the following.

    Brasil Telecom - 0014 (US Number)
    Telefonica – 0015 (US Number)
    Embratel – 0021 (US Number)
    Intelig - 0023 (US Number)
    Telemar – 0031 (US Number)


    If you require technical assistance please email support@Justcloud.com Last Update: 11/25/2014

  • 51 How do I unsubscribe from the mailing list?

    To unsubscribe from Justcloud emails please visit the unsubscribe page and enter your email address. Please allow up to 48 hours for the action to take place. Last Update: 11/25/2014

  • 55 Why should I use Justcloud instead of an external hard drive?

    There are some major disadvantages in using an external hard drive for backup which do not exist when using Justcloud:

    - Just like your main hard drive, external drives can and will one day fail

    - Experts recommend backed up data should be kept a minimum of 250 metres away from the original data in case of fire or water damage, yours is next to your computer, isn't it?

    - External hard drives can be stolen, not only meaning your back up will be gone but your sensitive data will be available to the thief!

    - External hard drives that don’t require a power socket drain laptop batteries, those that do need a power socket are cumbersome to use on the move.

    - Backing up to an external drive requires input from you, our software is automated and means your data is kept up to date in the cloud

    We maintain secure Google Cloud Storage data servers which cannot lose your data, your data is not only safe but also secure – it is encrypted and no one but you can access it. Last Update: 11/19/2014

  • 59 How do I backup emails from Outlook?

    The process varies depending on the version of Outlook you are using, however basically you need to locate the file path of where the files are stored.

    This can be done by right clicking on your Mailbox in outlook, this is normally the top level folder on the left hand side the the 'Mail Folders' file tree.

    There may be an option on the right click menu called 'Open File location' this will open the containing folder of your emails and mailbox folders.

    If this option is not on the menu you will need to click 'Properties' and then 'Advanced' it should display the Filename or File path of where the files are located.

    If you cannot locate the files please email support@Justcloud.com confirming the version of Outlook, or any other email client, and we will find out where the files are located for you. Last Update: 11/19/2014

  • 28 Is there a bandwidth limit?

    Not at all, we impose no bandwidth limit on our customers. Last Update: 11/25/2014

  • 67 Is there a Justcloud Android App?

    Justcloud has an app in the Google Play Store for Android. The app will work on all Android mobile phones and Android tablets.

    Within the app you can backup your Android device, access files from other backed up devices, share files and sync files.

    Now you can also stream and queue your backed up music! This is a breakthrough if you have an Android phone with limited storage space, don't fill it up with music, just stream it as and when you need it using Justcloud. Last Update: 11/25/2014

  • 0 How do I view backed up pictures in thumbnail or gallery view?

    Once logged into the Control Panel and viewing backed up files you will notice two display options in the top-right of the window. One option, list view, is the default view. However, there is also a thumbnail view - this will display thumbnails of image files - if you click on an image in this view you are taken to a gallery view of the image and can cycle through all the images in that folder. Last Update: 11/25/2014

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