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Uninstall and Cancellation Questions

  • 79 I have an unrecognized or unauthorized charge. Justcloud-cc.com.

    If you have a charge from Justcloud-cc.com that is unrecognized, unauthorized or completely unfamiliar to you, rest assured, we are more than happy to refund it back to you and investigate how it could have occurred.

    You can email us at unrecognised@Justcloud.com or, if you would prefer, you can call us on:

    UK - 0333 370 6520
    EU - 0044 844 445 7768
    US - 1-888-320-5483
    AU - 1800 072 780
    CA - 1-888-778-6107
    International - 001-888-320-5483

    Please note that discussing an unrecognized charge with us will result in a much quicker refund that raising an investigation through a card provider, we fully understand the distress an unrecognized charge can cause and our friendly staff are there to get the situation resolved. Last Update: 01/27/2014

  • 121 How do I uninstall Justcloud?

    To uninstall Justcloud please do the following:

    Windows XP
    From the Start menu, select Control Panel > Add/Remove Programs > Justcloud. Click Uninstall. Justcloud will be completely removed from your system.

    Windows Vista and Windows 7
    From the Start menu, select Control Panel > Programs and Features > Justcloud. Click Uninstall/Change. Justcloud will be completely removed from your system.

    Mac OS X
    Locate the Justcloud icon in your Applications folder and then simply drag it to the Trash.

    Linux
    Open a terminal window and enter the following command and press enter:

    $ sudo apt-get remove Justcloud Last Update: 05/13/2013

  • 82 How do I cancel my account?

    To cancel your account please email our cancellation team at cancel@Justcloud.com outlining the reasons for your cancellation and they will do their best to help you quickly and efficiently. Last Update: 01/25/2014

  • 20 I thought I paid 4.95, why have you charged me 118.80?

    From time to time we hear this enquiry from our customers. The order form displays the equivalent monthly price then immediately displays the term it is paid over next to it. in the case of 4.95 the term of 2 years upfront is immediately next to it, thus making it 118.80.

    We try to make this as clear as possible and are trying to help our customers by offering a cheaper price for a longer commitment. We also understand that some customers are confused by this, we are of course happy to refund any users who feel they have been overcharged and will happily convert the account to monthly billing.

    Please email billing@Justcloud.com

    The telephone team is able to provide help with billing, unrecognized charges and renewal enquiries and you can call them on:

    UK - 0333 370 6520
    EU - 0044 844 445 7768
    US - 1-888-320-5483
    AU - 1800 072 780
    CA - 1-888-778-6107
    International - 001-888-320-5483. Last Update: 05/13/2013

  • 59 I have been overcharged!

    From time to time we hear this enquiry from our customers. The order form displays the equivilant monthly price then immediately displays the term it is paid over next to it. in the case of 4.95 the term of 2 years upfront is immediately next to it, thus making it 118.80.

    We try to make this as clear as possible and are trying to help our customers by offering a cheaper price for a longer commitment. We also understand that some customers are confused by this, we are of course happy to refund any users who feel they have been overcharged and will happily downgrade the account to monthly billing.

    The telephone support team is able to provide help with billing, unrecognized charges and renewal enquiries on UK - 0333 370 6520
    EU - 0044 844 445 7768
    US - 1-888-320-5483
    AU - 1800 072 780
    CA - 1-888-778-6107
    International - 001-888-320-5483
    or please contact billing@Justcloud.com Last Update: 02/20/2013

  • 51 How do I unsubscribe from the mailing list?

    If you wish to to be removed from email communication's with Justcloud., Please add your email address to the end of this link and paste it into your browser: http://www.Justcloud.com/unsubscribe?email=

    Alternatively you can visit www.Justcloud.com/unsubscribe Last Update: 08/01/2013

  • 0 How do I delete my free account?

    We are sorry to hear you wish to delete your account, to do so though log into http://my.Justcloud.com and click the 'My Account' button up in the top right. Scroll right to the bottom of the page and you will see a link 'Delete My Account'. Last Update: 02/13/2014

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