Yes there is, Justcloud now has an iOS app in the Apple App Store. The app is native to both iPhone and iPad. Last Update: 02/20/2013

When you open the application it should auto-update if there is an update available. From time to time we release updates in a slightly different way and may require you to visit Justcloud.com/download and download and run a new installer file. Last Update: 02/20/2013

Any files you have backed up from any of your devices can be restored to any other device you want. There are three ways to restore files:

1) On a desktop app, click the restore button – this will allow you to select where on your computer you would like the restore to go – here you can restore multiple or all files so it may take some time, depending on how much you have backed up. Files and folders will be restored in the exact same structure they were backed up in. You can install the app on any computer you wish and restore backed up files at no extra cost.

2) If you would like to restore an individual file or only a few– Login to your online account and click on “View my files” – Flick through your files and folders until you see the file(s) you wish to restore, simply hover over the file(s) and click download. This will allow you to select where you would like the file to be restored to, though you may find that it automatically goes into your “My Downloads” folder on your computer.

3) We also support FTP download of files and folders. If you have an FTP client (such as free app FileZilla) you can easily add your backup account and access your data.

FTP Host: ftp.Justcloud.com
Port: 21
Username: Your account email address
Password: Your account password Last Update: 05/13/2013

To update your payment method details please login to http://my.Justcloud.com and click 'Account' from the top tabs, then from the sub tabs click Billing and you will see a button titled Update payment information. Clicking the button will bring up a new window where credit card details and payment address details can be added.

The payment method should then become the default payment method on your account.

We accept Mastercard, Visa, American Express and Paypal. Unfortunately we are not able to accept JCB, Diners Club, Cheque or Cash.

If you have any queries relating to billing please email billing@Justcloud.com. Last Update: 05/13/2013

Please don't worry if you have accidentally purchased the wrong plan. Just contact our support team and we will immediately upgrade or downgrade you to the correct plan and if necessary refund the difference back to you.

From time to time we hear from our customers that they accidentally chose the wrong plan. Our order form displays the equivalent monthly price then immediately displays the term it is paid over next to it. I.e. it displays 4.95 for the 2 year plan but is billed up front, thus charging you 118.80.

We try to make this as clear as possible and are trying to help our customers by offering a cheaper price for a longer commitment.

Or call us on,
UK - 0844 445 7768
EU - 0844 445 7768
US - 1-888-320-5483
AU - 1800 072 780
CA - 1-888-778-6107. Last Update: 02/20/2013

If you appear to be missing files on your online account, you may need to check that the files you wish to backup have been selected manually. To do this, simply click Backup Settings on your application. Once clicked, select the Tab called Backup Selection. Then select "Manual Selection" - This will pop a window, where you are able to see what files have already been selected as well as selecting new files to backup.

Once complete, simply click OK, followed by apply.

Then Simply go back to the App and select - Backup Now, this should now backup the files that have just been selected in addition to ones that were already selected. Last Update: 02/20/2013

When the application is processing a large file it can appear as if the software has stalled. Depending on the size of the file and your internet connection it could take up to a day to backup one file. If two large files are backed up in succession the progress could only show a couple of files over a 48 hour period. This is normal, please do not be alarmed.

The application shows two progress bars, the top one shows the overall progress of the backup, the bottom one shows file progress. The larger the backup is the longer the progress bars will take. Little or slow movement generally suggests a large file is being processed.

Please also note users backing up large amounts of data will have their file processing times lengthened rather than any bandwidth being restricted. Last Update: 05/13/2013

To transfer your backup license please visit the control panel and click on 'Account' and then 'Health Check' here you will be able to un-assign and re-assign licenses to any one of your devices.

You only need licenses for backup. The app can be installed on any number of your computers and you can still use the sync folder and restore files without a license.

Mobile devices such as iPhones, iPads and Android Cell Phones do not require licenses in order to be backed up. Last Update: 05/13/2013

In some cases orders are held for additional verification. If your order is held you will not be granted full access to the program until your order has completed. To expedite the process please email orders@Justcloud.com Last Update: 02/20/2013

To cancel your account please email our cancellation team at cancel@Justcloud.com outlining the reasons for your cancellation and they will do their best to help you quickly and efficiently. Last Update: 02/20/2013