From time to time we hear this enquiry from our customers. The order form displays the equivilant monthly price then immediately displays the term it is paid over next to it. in the case of 4.95 the term of 2 years upfront is immediately next to it, thus making it 118.80.
We try to make this as clear as possible and are trying to help our customers by offering a cheaper price for a longer commitment. We also understand that some customers are confused by this, we are of course happy to refund any users who feel they have been overcharged and will happily downgrade the account to monthly billing.
The telephone support team is able to provide help with billing, unrecognized charges and renewal enquiries on UK - 0844 445 7768
EU - 0844 445 7768
US - 1-888-320-5483
AU - 1800 072 780
CA - 1-888-778-6107
or please contact billing@Justcloud.com