Show Instructions For: windowsosx

How do I restore my files?

Any files you have backed up from any of your devices can be restored to any other device you want. There are three ways to restore files:

1) On a desktop app, click the restore button – this will allow you to select where on your computer you would like the restore to go – here you can restore multiple or all files so it may take some time, depending on how much you have backed up. Files and folders will be restored in the exact same structure they were backed up in. You can install the app on any computer you wish and restore backed up files at no extra cost.

2) If you would like to restore an individual file or only a few – Login to your online account and click on 'My Backups', select from the drop down menu the device which the files reside under, flick through your files and folders until you see the file(s) you wish to restore, simply hover over the file(s) and click download. This will begin download of the file and most likely save in your Downloads folder.

3) We also support FTP download of files and folders. If you have an FTP client (such as free app FileZilla) you can easily add your backup account and access your data.

FTP Host:
Port: 21
Username: Your account email address
Password: Your account password