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How do I restore the files I have backed up?

Any files you have backed up from any of your devices can be restored to any other device you want. There are three ways to restore files:

Restoring via the app:
The best way to restore backed up data is using the Justcloud application. Justcloud can be installed on any computer you wish and linked to your account. Although a license is required to backup other computers, there is no charge at all for installing the application and restoring already backed up files.

Restoring data through the application retains the same folder structure the files were in when they were backed up. So this means your restored data will be in the folders you are used to, this may be particularly useful if you have a new computer and wish to restore your already backed up, old computer, data to it.

Clicking the restore icon brings you to the restore panel. Here it is possible to select any device on your brand account and view the folder and files available to be restored from it. Displayed in the left panel is folder/directory structure, in the right panel file content of any selected folders are displayed.

The tickboxes next to folders and files dictate whether or whether not a folder or file is selected for restore. Selecting a whole folder of files selects all files within that folder, however files can be selected on un-selected in the right panel.

Once you have made your restore selection, clicking Restore Selected Files brings up a window where you choose where you want these selected folders to be restored to on your computer. Once this has been chosen the restore process will begin.

Restoring is typically a lot quicker than backup, on most internet connections download is a lot quicker than upload. At any point during the restore process it can be paused. However if it is completely stopped it cannot be restarted where it left off. If the computer is going to need to be turned off then it is probably best to carry out restores in smaller chunks.

A completion screen will show once the restore finishes, it will detail exactly how many files have been restored and the size on disk the restore equates to.

The files restored will be the very latest versions of the files backed up, if you require older versions of files they need to be restored via the control panel.

Restoring via the Control Panel:
If you would like to restore an individual file or only a few – Login to http://my.Justcloud.com and click on 'My Backups', select from the drop down menu the device which the files reside under, flick through your files and folders until you see the file(s) you wish to restore, simply hover over the file(s) and click download. This will begin download of the file and most likely save in your Downloads folder.

Restoring via FTP:
The Justcloud app is great for restoring files in bulk and retaining the folder structure the files had when they resided on your computer. However, each time the application is installed on a computer and authenticated with your logins that computer is then listed on your account, there is likely to be times when you don’t want this to happen. This is when using an FTP client to download files comes in handy, FTP stands for File Transfer Protocol, with an FTP client (3rd party software) you can restore files from your account without having the receiving computer added to your Justcloud account.

One of the most popular, completely free, FTP clients is Filezilla. Available to download here: https://filezilla-project.org/ We will be using Filezilla throughout this article, if you use a different FTP client you will easily be able to match up some of the configurations and processes we refer to in Filezilla.

It is important to point out at this stage that FTP is only available for download and restoration of files. It can not be used to upload to Justcloud.

To connect to Justcloud via FTP you will need to enter in your Justcloud login details. In Filezilla click File > Site Manager then click the button labelled New Site

This will create a new site and list it in the box above prompting you to name it. Call it Justcloud or whatever you wish. Next, on the right hand side, you will need to enter your Justcloud login credentials and some server information:

Host: ftp.Justcloud.com
Port: 21
Set Logon Type to Normal
User: Your Justcloud email address
Password: Your Justcloud password

After entering your details click OK. Now back on the main window, click the Site Manager dropdown and select Justcloud from the menu. This will then begin connection to the Justcloud servers.

You will then see in the log section the processes involved to connect be logged out and receive confirmation when you are connected. On the remote site box you will see your various Justcloud devices listed and be able to navigate to the files backed up under them.

Clicking on a device will display folders backed up under it. To download a folder or file, first select the destination on the left pane where you want the file or folder to end up on your computer. Then right-click on the folder or file you wish to download on the right pane and click Download.

FTP is great for bulk restoring data without adding the receiving computer to your Justcloud account. If you are doing a particularly large restore though we recommend using the application as the connection and server structure is better equipped and on the app there is the ability to pause restores.